Metronet Support Topics

We're here to help you get the most out of your Metronet internet service. How can we assist you today?

Quick Troubleshooting Tips

WiFi Issues

  • Restart your router: Unplug it, wait 30 seconds, then plug it back in.
  • Check for interference: Keep your router away from other electronic devices.
  • Update your router's firmware to the latest version.

Connection Problems

  • Check all cable connections to ensure they're secure.
  • Try connecting directly to your modem with an Ethernet cable to isolate WiFi issues.
  • Clear your browser cache and cookies.

Speed Test

Run a speed test at speedtest.metronet.com to check your connection.

If you're still experiencing issues after trying these tips, don't hesitate to contact our support team.

Additional Resources

WiFi Optimization Guide

Learn how to improve your WiFi signal and coverage.

Router Setup Instructions

Step-by-step guide to setting up your Metronet router.

Billing FAQ

Answers to common questions about your Metronet bill.

Service Outage Information

Check for known service issues in your area.

Metronet Services Support

Fiber Internet Support

Get help with your Metronet fiber internet connection, including troubleshooting tips and optimization guides.

TV Service Support

Find solutions for your Metronet TV service, including channel lineup information and troubleshooting steps.

Router & Equipment Support

Get help with your Metronet router and other equipment, including setup guides and troubleshooting tips.

Whole Home WiFi Support

Learn how to optimize your Metronet Whole Home WiFi system for the best coverage and performance.

Account Management

Get assistance with managing your Metronet account, including billing, upgrades, and service changes.

Speed Test & Optimization

Learn how to perform a speed test and optimize your Metronet connection for the best performance.