Metronet Promotions

To redeem a Metronet promotion, you have three simple options: 1) Enter the promo code during online checkout when signing up for service on our website, 2) Mention the promotion to our customer service representative when calling 1-877-407-3224 to sign up, or 3) Provide the code to your Metronet sales representative during an in-home consultation. The discount or offer will be automatically applied to your account once service is activated. For gift card promotions, you'll need to maintain service for the specified period (typically 60 days) before the card is mailed to your service address.

Generally, Metronet promotions cannot be combined unless explicitly stated in the offer terms. Each promotion is designed to provide significant value on its own. In some cases, certain promotions may be stackable with specific service add-ons or equipment offers. For example, while you cannot combine the 'First Month Free' and '$100 Gift Card' promotions, you might be able to combine either with a WiFi equipment promotion. For the most current information about combining specific offers, please contact our customer service team at 1-877-407-3224.

Metronet promotions vary in duration based on the type of offer and market conditions. Most of our major promotions run for 2-3 months, while some seasonal or special event promotions might be available for just a few weeks. We update our promotions quarterly, with our best offers typically appearing during major shopping seasons (back-to-school, holiday season, etc.). All promotions have a clearly marked expiration date, and we honor any promotion that was active at the time you signed up, even if it expires during your installation process. We recommend taking advantage of offers that interest you as soon as possible to ensure you don't miss out.

While many of our headline promotions are designed for new customers, Metronet values our loyal customers and offers several exclusive benefits for existing subscribers. These include: 1) Anniversary rewards after each year of service, 2) Loyalty upgrade offers for customers looking to increase their speed tier, 3) Referral bonuses when you recommend Metronet to friends and family, and 4) Special retention offers that may be available if you contact our customer loyalty team. Existing customers should check their email, customer portal, and physical mail for personalized offers. We also occasionally run limited-time promotions exclusively for our current customer base as a way of saying thank you for your continued business.

After your promotional period ends, your service will continue uninterrupted at the regular rate for your chosen plan. For transparency, the standard post-promotion rate is always clearly communicated during sign-up and in your service agreement. Metronet will send you notifications via email and on your bill before any promotional pricing expires. If you have concerns about the regular rate, you can: 1) Contact our customer service team to discuss available options or current retention offers, 2) Evaluate if a different speed tier might better fit your needs and budget, or 3) Ask about our price lock guarantee options that can help stabilize your bill for up to 24 months. We're committed to transparent billing practices with no hidden fees or surprise increases.

You can verify your promotion has been correctly applied in several ways: 1) Check your first bill - promotional discounts should be clearly listed in the charges section, 2) Log into your Metronet customer portal at portal.metronet.com to view your current plan and any active promotions, 3) Contact our billing department at 1-877-407-3224 if you have any questions about your bill or promotional credits. For gift card promotions, you can check your qualification status in your online account after the required service period. If you believe a promotion wasn't correctly applied, please contact customer service within 60 days of your first bill, and we'll promptly resolve the issue.